Your account and your use of the Prize Mart app
Version 1.1 · Effective 17/10/2026 · Operator: Prize Mart Ltd
1.Who we are and how to contact us
1.1 The Prize Mart app for iOS and Android (the “App”) is operated by Prize Mart Ltd (“Prize Mart”, “we”, “us”, “our”), a company registered in England and Wales with company number 17450740 and registered office at 15 Olympic Court, Boardmans Way, Whitehills Business Park, Blackpool, FY4 5GU.
1.2 You can contact us at help@prizemart.co.uk or by post at the address above. If we need to contact you we will do so using the email address on your account or by notification in the App.
2.These Terms and the other documents that apply
2.1 These Terms of Use (“Terms”) are a legal agreement between you and us governing your account and your use of the App. By creating an account or using the App you agree to be bound by them. If you do not agree, you must not use the App.
2.2 Two other documents also apply. Our Competition Terms and Conditions govern every prize draw offered through the App (each a “Raffle”), including entries, the free entry route, purchases, Site Credit and Cash, Instant Win Prizes, the End-Prize draw, winners and claims; where anything in these Terms is inconsistent with the Competition Terms and Conditions in relation to a Raffle, the Competition Terms and Conditions apply. Our Privacy Policy explains how we use your personal data.
2.3 Capitalised terms used but not defined in these Terms have the meaning given in the Competition Terms and Conditions.
3.Eligibility
3.1 You may create an account and use the App only if you are aged 18 or over and resident in Great Britain (England, Scotland or Wales). By creating an account you confirm that this is true and that you have the legal capacity to enter into these Terms.
3.2 If we discover that an account holder is under 18 or otherwise ineligible we will close the account, and the consequences for any entries or prizes are as set out in the Competition Terms and Conditions.
3.3 You must not use the App from outside Great Britain. You are responsible for ensuring that your use of the App is lawful where you are.
4.Your account
4.1 You need an account to use the App. To create one you must provide a valid email address of which you are the authorised owner, a password, your first and last name and your date of birth, and accept these Terms and our Privacy Policy. You must verify your email address when asked. In any dispute about the identity of an account holder, the authorised owner of the email address on the account is treated as the account holder.
4.2 You may hold only one account, in your own name and with your own real details, and you must keep those details accurate and up to date. You must not use another person’s account or allow anyone else to use yours. Creating or using more than one account, or entering false details, is a breach of these Terms.
4.3 You are responsible for keeping your password secure and for everything done through your account. Tell us immediately if you think your account has been accessed without your permission.
4.4 You may ask us to delete your account at any time, from the Manage my account page in the App or by emailing help@prizemart.co.uk from the email address on your account. We delete the account within 30 days, as the Privacy Policy describes, and deletion cannot be undone. Any prizes you have not claimed, your Cash balance and your Site Credit are given up when the account is deleted, and your entries in draws still to be held are withdrawn, as set out in the Competition Terms and Conditions. The App warns you of this before you submit a request, so claim your prizes first if you want them.
4.5 We may ask you at any time to verify your identity, age and address with documents, and may suspend your account until you do.
5.Your licence to use the App
5.1 We grant you a personal, limited, non-exclusive, non-transferable and revocable licence to download, install and use the App on a mobile device that you own or control, for your own personal, non-commercial use, in accordance with these Terms and the rules of the app store from which you obtained it.
5.2 We do not sell the App to you. We and our licensors remain the owners of the App and everything in it at all times.
5.3 We may release updates to the App. You may need to install an update to keep using the App or to enter a Raffle, and the App may update automatically depending on your device settings. These Terms apply to all updates.
6.Acceptable use
6.1 You must use the App only through the version we publish in the official app stores, and only by the ordinary controls the App provides. You must not, and must not attempt to:
(a) hold or use more than one account, or use another person’s account or details;
(b) use bots, scripts, automated tools, emulators, modified or unofficial versions of the App, or direct calls to our servers, to create accounts, obtain entries, play or otherwise interact with the App;
(c) interfere with, disrupt or attempt to gain unauthorised access to the App, our servers, or the systems that decide Instant Win or End-Prize draw results;
(d) exploit any error, bug or vulnerability, or fail to report one you discover before making use of it;
(e) abuse the referral, Team-Up! or any other reward feature, including by using duplicate accounts or false details;
(f) copy, modify, decompile, reverse engineer or create derivative works of the App, except to the extent permitted by law;
(g) use the App for any commercial purpose, including reselling or transferring entries, prizes, Site Credit or Cash;
(h) submit anything through the App that is unlawful, defamatory, obscene, discriminatory or infringes another person’s rights; or
(i) behave abusively, threateningly or dishonestly towards our staff or other players.
6.2 We may monitor use of the App to detect breaches of this clause and to protect the integrity of the Raffles. The consequences of a breach are set out in clause 10 and, in relation to entries and prizes, in the Competition Terms and Conditions.
7.Payments, balances and prizes
7.1 Purchases of entries, the Site Credit and Cash balances in your account, the conversion of Cash to Site Credit, prizes and payouts are governed entirely by the Competition Terms and Conditions.
7.2 Payments are taken by our third-party payment provider through the in-App payment sheet and are subject to that provider’s terms. The app store from which you downloaded the App is not the seller of entries and is not a party to any purchase.
7.3 We are not a bank and do not hold deposits. Site Credit has no cash value and cannot be withdrawn. Cash is prize money you have won and is paid out only through the claims process in the Competition Terms and Conditions.
8.Communications
8.1 We will send you service communications about your account and the Raffles you have entered, such as email verification, entry receipts, prize notifications and claim updates, by email and by push notification. You cannot opt out of service communications while you hold an account, but you can control push notifications in your device settings.
8.2 We will send you marketing communications only where you have consented, and you can withdraw that consent at any time through the App or by using the unsubscribe link in any marketing email.
9.Intellectual property and content
9.1 All intellectual property rights in the App, its software, design, text, images, audio, branding and the names “Prize Mart”, “Team-Up!” and “SafeDraw” belong to us or our licensors. Except for the licence in clause 5, nothing in these Terms gives you any rights in them.
9.2 Names, brands and images of prizes and their manufacturers are used to identify the prizes and belong to their owners. Prize manufacturers are not sponsors of, and are not affiliated with, Prize Mart or any Raffle.
9.3 If you submit anything to us through the App (for example a Team-Up! group name, a message to our support team, or feedback), you grant us a non-exclusive, royalty-free, perpetual licence to use it for the purposes of operating and improving the App, and you confirm you have the right to grant that licence. We may remove or edit anything that breaches clause 6.1.
10.Suspension and termination
10.1 We may suspend or close your account, restrict features, or refuse you access to the App if we reasonably believe that you have breached these Terms or the Competition Terms and Conditions, that your account is being used fraudulently or by someone other than you, that you are ineligible, or that we are required to do so by law. Where we do so we will tell you why, unless the law prevents us, and you may use our complaints process.
10.2 Suspension or closure under clause 10.1 does not entitle you to any refund. What happens to entries, prizes, Site Credit and Cash on closure is set out in the Competition Terms and Conditions.
10.3 We may withdraw the App or stop offering Raffles altogether on giving you reasonable notice. Any Raffle already open at that time will be run to completion and its prizes awarded under the Competition Terms and Conditions, and any verified Cash balance will be paid out.
11.Availability and changes to the App
11.1 We aim to keep the App available at all times but do not guarantee that it will be uninterrupted or error-free. Access may be suspended for maintenance, updates or reasons outside our control. Only entries, plays and results recorded on our servers count, as the Competition Terms and Conditions set out.
11.2 We may change the App’s features, design and functionality from time to time. We will not change the rules of a Raffle that is already open except as the Competition Terms and Conditions allow.
11.3 You are responsible for your device, your connection, and any charges from your mobile network or internet provider.
12.Third-party services
12.1 The App relies on services provided by third parties, including the app stores, our payment provider, our email and notification providers, and the drand public randomness beacon used for End-Prize draws. We are not responsible for those services or for their availability, but our obligations under the Competition Terms and Conditions in relation to a Raffle are not affected by a third-party service failure except as those terms state.
12.2 The App may contain links to third-party websites, such as prize manufacturers, support organisations or the public drand record. Those sites are not under our control and we are not responsible for their content.
13.Apple and Google
13.1 These Terms are between you and us only, and not with Apple Inc. (“Apple”) or Google LLC (“Google”). Apple and Google are not responsible for the App or its content, are not sponsors of and are not involved in any Raffle, and have no obligation to provide maintenance or support for the App; we are solely responsible for it.
13.2 If you downloaded the App from the Apple App Store: your licence to use the App is limited to use on Apple-branded devices that you own or control, as permitted by the App Store terms; if the App fails to conform to any applicable warranty, you may notify Apple and Apple will refund the purchase price (if any) of the App to you, and to the maximum extent permitted by law Apple has no other warranty obligation; we, not Apple, are responsible for addressing any claims relating to the App, including product liability, legal or regulatory compliance and consumer protection claims, and for the investigation, defence and settlement of any third-party claim that the App infringes intellectual property rights; you confirm that you are not located in a country subject to a US Government embargo or designated as a terrorist-supporting country and are not on any US Government list of prohibited or restricted parties; and Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.
13.3 If you downloaded the App from Google Play, your use of the App is also subject to the Google Play Terms of Service.
14.Our responsibility to you
14.1 Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be limited or excluded by law. Nothing in these Terms affects your statutory rights as a consumer, including your rights under the Consumer Rights Act 2015 in relation to digital content.
14.2 Subject to clause 14.1, we are responsible for foreseeable loss or damage caused by our breach of these Terms or our negligence, but we are not responsible for loss that was not foreseeable, for business loss, or for loss caused by your breach of these Terms, by your device or connection, or by matters outside our reasonable control.
14.3 If defective digital content we have supplied damages your device or other digital content belonging to you, and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation.
14.4 Our liability in connection with any Raffle is as set out in the Competition Terms and Conditions. Subject to clause 14.1, our total liability to you in connection with your use of the App otherwise than in relation to a Raffle is limited to £[100].
14.5 The App is provided for entertainment. It is not financial advice and is not a way to make money.
15.Your personal data
15.1 We process your personal data as described in our Privacy Policy, which explains what we collect, why, how long we keep it, who we share it with and your rights. By using the App you acknowledge that you have read it.
16.Changes to these Terms
16.1 We may update these Terms from time to time, for example to reflect changes in the law, in the App or in how we operate. The current version, with its effective date, is always available in the App and at https://www.prizemart.co.uk/legal/terms-of-use. If a change is material we will notify you in the App or by email before it takes effect, and if you do not agree to it you may close your account. Continuing to use the App after a change takes effect means you accept it.
17.Complaints
17.1 If you have a complaint about the App or your account, contact us at help@prizemart.co.uk with your account email and a description of the problem. We will acknowledge your complaint within 2 working days and aim to resolve it within 14 days; if we need longer we will tell you why. If you are not satisfied with our response you may ask, within 14 days, for it to be reviewed by a director, who will reply within a further 14 days. Complaints about a Raffle are handled under the Competition Terms and Conditions. Nothing in this clause prevents you from exercising your legal rights, including through the courts.
18.General
18.1 These Terms are governed by the law of England and Wales. You may bring proceedings in the courts of England and Wales; if you live in Scotland you also benefit from any mandatory provisions of Scots law and may bring proceedings in Scotland.
18.2 If any part of these Terms is found to be invalid or unenforceable, the rest continues in force. If we do not enforce a right immediately, we can still enforce it later.
18.3 You may not transfer your rights or obligations under these Terms to anyone else. We may transfer ours to a successor of our business, provided your rights are not reduced, and we will tell you if we do.
18.4 Except for Apple as set out in clause 13.2, no one other than you and us has any right to enforce these Terms.
18.5 These Terms, together with the Competition Terms and Conditions and the Privacy Policy, are the entire agreement between you and us in relation to the App.
18.6 These Terms were last updated on 17/10/2026.